The Corona Police department has, as well as many other departments, been hand writing tickets for ever. With hand written tickets, comes human error, from entering in a drivers license number wrong to misplaced paper work at the station or court house. Hand writing tickets is also a time consuming process.
An average officer will take roughly five minutes per incident. This is time that the officer could be patrolling the area or writing other citations. MSA Systems, along with Zebra, Motorola and Cross Roads, came up with an electronic ticketing system.
When an officer begins the ticket writing process, they first swipe the drivers license through a magnetic reader on the Zebra printer. By doing so, eliminating the human error factor of writing in the drivers license number wrong or illegible. From there, the officer writes in all pertinent information about the citation, from the make and model of the car to the exact location the offense took place. The handheld, in which the ticket is written on, has drop down menus that allow the officer to properly identify the citation, as well as allowing for more than one citation to be written on a single ticket. By doing this, it eliminates the officer from writing down the wrong citation, to be later thrown out in court.
With this electronic ticketing process, officers have cut their ticket writing time down from five minutes to three, saving the Corona Police Department over 440 man hours per year.
Click to read the full Corona e-citation Case Study.