About 10 years ago I was looking for devices. I called several companies requesting information on the types of devices I needed. At MSA Systems, you and Shadi demonstrated an impressive knowledge of the devices and products for which I was interested. In today’s market there are a lot of competitors, and which one of the competitors will be able to provide the desired service requires some research. My support experience with the MSA System has been outstanding. I rarely need support, but whenever I do, I can rely on MSA System for their knowledge to point me in the right direction toward a solution. The support I have received is always prompt. I can count on the service and I consider you part of my team. In my most recent experience, I had technical questions regarding MC 75A telephonic technology of which I had little knowledge. MSA provided me with information and a solution that fit my organization’s needs. The MSA system provides me with outstanding and professional technical support and excellent customer service. When I request a quote, it is expedited and at an unbeatable price compared to the competition. I have always been treated like first-class customer based on organizations demands and urgency of the service I am requesting, so, I have to say the customer service and account manager are excellent (Christi is awesome), and without being prejudiced I certainly have to say it is a nine.